Legal Documents

Grievance Redressal

Last updated: 6/10/2026

In line with the Consumer Protection (E-Commerce) Rules, 2020, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the Digital Personal Data Protection Act, 2023, we have appointed a Grievance Officer.

Grievance Officer
Name Aryan Singh Parihar
Designation Grievance Officer, Arplays (operating as Bookxarena)
Email bookxarena.tech@gmail.com (subject line: "Grievance")
Phone +91 94249 36999 (Mon–Sat, 9:00 AM to 7:00 PM IST)
Address Line no. 1/202, Birla Nagar, Gwalior, Madhya Pradesh 474004, India

How to complain

Write to the email above with:

  • your name and contact details;
  • your booking or payment reference, if any;
  • what happened and what you want us to do.

Our timelines

  • We send you a ticket number and acknowledge your complaint within 24 hours.
  • We resolve it within 15 days of receiving it.

Complaints about an arena

If your complaint is about a venue, a booking or a refund, we pass it to that arena's grievance officer, whose details are on the arena's booking page. The arena must acknowledge within 48 hours and resolve within one month. We'll follow up, but we can't pay refunds on an arena's behalf.

Privacy and data complaints

Use the same contact. If we don't resolve your concern, you can complain to the Data Protection Board of India.

If you're still not satisfied

You can approach a consumer commission under the Consumer Protection Act, 2019, or call the National Consumer Helpline on 1915. For payment problems, you can also contact the payment gateway.