Legal Documents

Refund & Cancellation Policy

Last updated: 6/10/2026

Bookxarena is operated by Arplays (operating as Bookxarena). We provide booking software to sports arenas. We don't own or run the arenas.

1. For Arena owners

1.1 Setup Fee (₹9,999).

  • Within 24 hours: if you ask in writing (bookxarena.tech@gmail.com) within 24 hours of paying, and we have not yet started your setup work, you get a full refund. We'll tell you by email when setup work begins.
  • After that, or once setup has started: the Setup Fee is non-refundable.
  • If we are late: if we haven't gone live within 7 days of receiving your Setup Fee and everything we need from you, for reasons on our side, you can cancel and get a full refund.
  • If verification fails: if you fail the payout verification (KYC) because of your own documents or information, the Setup Fee is not refunded.

1.2 Platform Fee (7%). Non-refundable in all cases, including cancelled, refunded, unused or disputed bookings. The only exception is a duplicate or wrong charge caused by an error in our system, which we refund.

1.3 Ending your service. You can end the service at any time with 30 days' written notice to bookxarena.tech@gmail.com. No termination fee applies. Fees already paid are not refunded or pro-rated.

1.4 Refund timeline. Approved Setup Fee refunds go to the original payment method within 5 to 7 working days.

2. For Players

2.1 Default rule. Bookings are non-refundable unless the arena cancels. An arena may offer more generous terms, shown on its booking page before you pay.

2.2 If the arena cancels or can't provide your slot (a closure, weather closure, power failure or maintenance at the venue), you get a full refund.

2.3 If you cancel or don't turn up, there's no refund unless the arena's own policy allows it.

2.4 How refunds are issued. The arena starts the refund from its dashboard. The payment gateway returns it to your original payment method (UPI, card or net banking) in 5 to 7 working days, depending on your bank.

2.5 Failed or duplicate payments. If money is debited but no booking is confirmed, or you're charged twice, it is usually reversed automatically in 5 to 7 working days. If it isn't, write to bookxarena.tech@gmail.com with your payment reference.

2.6 Problem with a refund? Contact the arena first. If it isn't resolved in 48 hours, write to our Grievance Officer (see the Grievance Redressal page).

3. Chargebacks

If a Player disputes a payment with their bank, the arena is responsible for the disputed amount. We provide booking records and message logs to help contest it.

4. Contact

Arplays (operating as Bookxarena), Line no. 1/202, Birla Nagar, Gwalior, Madhya Pradesh 474004, India · bookxarena.tech@gmail.com · +91 94249 36999