Last updated: 6/10/2026
This Agreement is between Arplays, a sole proprietorship of Aryan Singh Parihar, operating as Bookxarena, Line no. 1/202, Birla Nagar, Gwalior, Madhya Pradesh 474004, India ("Bookxarena", "we", "us"), and the person or business that signs up for Bookxarena ("you", the "Arena").
Please read it before you pay. If you don't agree, don't sign up.
1.1 How you accept. You accept this Agreement by ticking the acceptance checkbox (on our onboarding page, or on the acceptance form we send you after your onboarding call) and paying the Setup Fee, or by using the Services. It is an electronic record under the Information Technology Act, 2000, and needs no physical or digital signature.
1.2 Our record of your acceptance. When you accept, we record the date and time, your IP address, and the version of this Agreement you accepted. We keep this record as evidence of your agreement.
1.3 Who you are. You confirm that you are at least 18 years old, legally able to enter a contract, and, if you sign for a business, that you have authority to bind it.
1.4 Other documents. Our Privacy Policy, Refund & Cancellation Policy and Shipping & Delivery Policy are part of this Agreement.
2.1 A software service. Bookxarena provides a managed, cloud-based software service (SaaS) for sports arenas, turfs and courts (the "Services"). It includes:
2.2 We are a technology provider. We don't own, run, manage or staff any arena. Each booking is a sale of a time slot by you to a player (a "Player"). We are not a party to that sale. For the Information Technology Act, 2000, we act as an intermediary for the information that Arenas and Players put on the platform.
2.3 A service, not an asset. Your Booking Site is built and run by us as part of the Services. We own the software, code, templates, designs and Arena OS. You are not buying any of these. You get the right to use the Services while this Agreement is in force. If it ends, your Booking Site goes offline. Your own content stays yours (see section 9).
3.1 Onboarding. You'll give us your details on our onboarding page or on an onboarding call. They must be accurate and complete. We collect only the information and ID proof needed to onboard you (see our Privacy Policy).
3.2 Setup Fee. A one-time fee of ₹9,999 per arena, paid online through the Payment Partner. It covers onboarding, setting up your Booking Site, your pricing and slot rules, linking your bank payout, and testing before launch. Your Booking Site can run on your own domain or on a free subdomain of bookxarena.com, as part of the Services.
3.3 Go-live time. We usually go live within 48 to 72 hours and, at the latest, within 7 days. The clock starts when we have received your Setup Fee and everything we need from you: your content, court details, pricing, timings, ID proof, the details needed to set up your payouts, and your completed payout verification. Delays caused by missing or late information extend the time.
3.4 Payout verification. To receive money you must complete the identity and payout verification (KYC) that the Payment Partner requires. The Payment Partner carries out this verification. Until you complete it, we can't pay out and can't take live bookings. If verification fails because of your documents or information, the Setup Fee is not refunded.
3.5 If we are late. If we haven't gone live within 7 days of receiving everything we need, for reasons on our side, you can cancel and get the Setup Fee back in full (see the Refund & Cancellation Policy).
4.1 Setup Fee. ₹9,999 per arena, one time.
4.2 Platform Fee. 7% of the total amount a Player pays for each confirmed booking. It covers payment processing fees, all WhatsApp messaging costs, the Arena OS dashboard and customer data, hosting, security and maintenance. There are no other per-booking charges.
4.3 Example. A Player pays ₹1,000 for a slot. Our 7% is ₹70. You receive ₹930.
4.4 No bookings, no fee. There is no monthly fee, annual fee or lock-in. If your Arena has no confirmed bookings in a month, you pay us nothing for that month.
4.5 GST. We are not currently registered for GST, so no GST is added. Once we register, all fees, including the Setup Fee and the Platform Fee, will be charged plus GST at the applicable rate. We will tell you by email and issue tax invoices.
4.6 Tax deductions. We may deduct or collect any tax we are required by law to deduct or collect on amounts we pay you, and will give you the certificates the law requires.
4.7 Your own taxes. You are responsible for your own taxes (GST, income tax and others) on your bookings and income.
4.8 Changing our fees. We may change our fees by giving you 30 days' written notice. A change applies only to bookings made after it takes effect. If you don't accept it, you can end this Agreement under section 10.
5.1 Payment Partner. Players' payments are processed by the Payment Partner. Its terms apply to its services, and you agree to those that apply to you. We do not collect or store card numbers, UPI PINs or bank passwords.
5.2 How money moves. When a Player pays, the Payment Partner splits the payment at checkout. Your share (the booking amount minus the Platform Fee) goes to your linked bank account, and the Platform Fee comes to us. Payouts follow the Payment Partner's settlement schedule, usually the next working day (T+1). If the Payment Partner changes how this works, or a split-settlement product isn't available to us (including if we change Payment Partner), we'll tell you and pay your share by another route as quickly as banking allows.
5.3 Your bank account. It must be in your name or your business's name and match your verification documents. You are responsible for errors in the details you give us.
5.4 Holds. We or the Payment Partner may delay or hold a payout where the law requires it, your verification is incomplete, we suspect fraud, there is a dispute or chargeback, or an authority orders it. We'll tell you why unless the law prevents us.
5.5 You are the seller. The Player pays you for the slot, and you provide the sports facility. We are only the technology facilitator: we don't sell, supply or run the facility. Your Arena's name and details are shown on your Booking Site.
6.1 Honour every confirmed booking. The venue must be open, safe, lit, clean and available at the booked time.
6.2 Accurate information. Give and keep updated your legal name, address, contact details, your GSTIN (if you have one), and your prices, timings and rules. We display these to Players.
6.3 No overriding paid bookings. Don't give a paid slot to a walk-in. Block offline bookings in Arena OS.
6.4 No bypassing. Every booking made through your Booking Site must be paid through the platform. Don't ask Players to pay you directly to avoid the Platform Fee.
6.5 Honest pricing. No hidden charges. Any discount must be from a price you actually charged recently. No fake urgency, such as showing "only 1 slot left" when that isn't true.
6.6 Licences and safety. You must hold every permit, licence and insurance your venue needs, and keep it safe for players.
6.7 Your grievance contact. Under the Consumer Protection (E-Commerce) Rules, 2020, a seller on a platform needs a grievance officer. That can be you. Give a name and contact details during onboarding. You must acknowledge Players' complaints within 48 hours and resolve them within one month, and help us when we forward a complaint to you.
6.8 Follow the law, including consumer protection, tax, labour and safety laws.
6.9 Don't misuse the platform. No fake bookings, money laundering or fraud. No scraping, reverse engineering or overloading our systems, and no sharing your login.
6.10 Players under 18. Minors may play at your venue, but only an adult can make a booking. You are responsible for your own safety, supervision and consent rules for minors, and for following the law on them.
7.1 Your cancellation policy. You decide it and show it on your Booking Site. If you don't set one, the default applies: no refunds unless you cancel.
7.2 When you cancel. If you cancel or can't provide the slot (for example a closure, weather closure, power failure or maintenance at the venue), the Player must get a full refund. Issue it through Arena OS. It goes back through the Payment Partner to the Player's original payment method in 5 to 7 working days.
7.3 Who funds the refund. The refund comes out of your share. We advance the Platform Fee part so the Player is refunded in full, and we recover it from your future payouts. If there are none, you pay us within 7 days of our notice.
7.4 Platform Fee is non-refundable. The 7% Platform Fee is not refunded or reduced in any case, including cancelled, refunded, unused or disputed bookings. The only exception is a duplicate or wrong charge caused by an error in our system, where we refund the fee on that charge.
7.5 Chargebacks. If a Player disputes a payment with their bank, you are responsible for the disputed amount and any dispute fees charged by the Payment Partner. We will give you booking records and WhatsApp delivery logs to contest it. If it is lost, we may recover the amount from your payouts.
7.6 Setup Fee refunds are covered only by the Refund & Cancellation Policy.
8.1 Player details collected through your Booking Site are used by you to run your bookings, and by us as described in our Privacy Policy. Each of us is responsible for our own use under the Digital Personal Data Protection Act, 2023.
8.2 You will use Player data only to manage bookings and run your Arena. To send a Player marketing messages, you need that Player's own consent. You must not sell Player data or use it unlawfully.
8.3 We do not sell personal data. We use Player data to operate the platform, support Players, prevent fraud, analyse and improve the Services, and, only if a Player ticked our opt-in box at checkout, for our own marketing.
8.4 You can see and export your booking and customer data in Arena OS while your account is active and for a reasonable period after it ends.
8.5 You must not collect or use a child's personal data except as the law allows (including verifiable consent from a parent or guardian), and you must not track, monitor the behaviour of, or target advertising at children.
8.6 Tell us promptly if you suspect a data breach involving data from the platform. We'll tell you if we find one affecting your data.
9.1 Ours. We own the platform, Arena OS, code, templates, designs and our brand.
9.2 Yours. You own your name, logo, photos, text and prices ("Your Content"). You give us a licence to host, display and process Your Content to run your Booking Site.
9.3 Your promise. You have the right to use Your Content and it is lawful and doesn't infringe anyone's rights. We may remove content that breaks the law or these terms.
9.4 Domains. You can bring your own domain, or use a free subdomain of bookxarena.com (for example yourarena.bookxarena.com) as part of the Services. A domain you own stays yours. A bookxarena.com subdomain always remains ours and stops working when this Agreement ends.
9.5 Feedback. We may use any suggestions you give us to improve the Services.
10.1 No fixed term, no lock-in.
10.2 You can leave at any time by giving 30 days' written notice to bookxarena.tech@gmail.com.
10.3 We can end this Agreement with 30 days' notice, or immediately if you seriously breach it, commit fraud, fail verification, misuse the platform, or the law or the Payment Partner requires it.
10.4 Suspension. We may suspend your account (no new bookings; Booking Site paused) while we investigate or while a breach is unresolved.
10.5 When it ends. New bookings stop and your Booking Site goes offline. You must still honour, or refund through Arena OS, every booking already paid for future dates, and we'll keep processing those refunds and payouts. Fees already due remain payable. The Setup Fee and Platform Fees are not refunded.
10.6 After it ends. We keep your account data for a reasonable period in case you return. We delete or anonymise personal data when you ask us to, or when it is no longer needed, except records the law requires us to keep (for example financial and tax records, and the record of your acceptance of this Agreement). We keep those for as long as the law requires.
11.1 We don't control venues. We don't verify, control or endorse any Arena or its facilities. We are not responsible for injury, loss, venue quality or availability, or disputes between an Arena and a Player.
11.2 As is. The Services are provided "as is" and "as available". We work to keep them running, but we don't promise they will be uninterrupted or error-free. They depend on third-party providers, including payment, messaging, hosting and database providers.
11.3 WhatsApp. Delivery depends on WhatsApp and the Player's phone. A missed message doesn't cancel a paid booking.
12.1 We are not liable for indirect or consequential loss, or for loss of profit, revenue or goodwill.
12.2 Our total liability to you for anything arising from this Agreement is limited to the higher of (a) the Platform Fees you paid us in the 3 months before the claim, and (b) ₹9,999.
12.3 Nothing in this Agreement limits liability that the law does not allow to be limited, such as for fraud or wilful misconduct.
12.4 You will indemnify us, Arplays and its proprietor against claims, losses and costs arising from: injury, death or property damage at your venue; your failure to honour or refund a booking; your breach of law or this Agreement; Your Content; your taxes; and chargebacks. This does not apply to the extent a loss is caused by our wilful misconduct or gross negligence.
Our Grievance Officer is Aryan Singh Parihar, bookxarena.tech@gmail.com, +91 94249 36999. We acknowledge complaints within 24 hours and resolve them within 15 days. Details are in our Grievance Redressal page.
We may update this Agreement. We'll email you at least 15 days before a material change (30 days for fee changes, section 4.8). Each version is numbered and recorded. If you keep using the Services after a change takes effect, you accept it. If you don't agree, you can end the Agreement under section 10.
This Agreement is governed by the laws of India. First, try to settle any dispute by writing to us; we'll both try for 30 days. If it isn't settled, the courts at Gwalior, Madhya Pradesh have exclusive jurisdiction.
Arplays (operating as Bookxarena)
Line no. 1/202, Birla Nagar, Gwalior, Madhya Pradesh 474004, India
Email: bookxarena.tech@gmail.com · Phone: +91 94249 36999 (Mon–Sat, 9:00 AM to 7:00 PM IST)